At Turo, product managers (PMs) lead the synthesis of customer feedback, data, and business goals into actionable product roadmaps that they design and develop with their team. PMs collaborate with nearly every function in the company, artfully aligning user needs with business goals to create and launch product initiatives. PMs guide the process of researching, prioritizing, building, and shipping world-class consumer products, which is central to Turo's mission of putting the world's 1.5+ billion cars to better use.
Some of our recent product innovations include improving trust & safety in our marketplace with digital identity verification, creating a world-class claims experience for our hosts, and reimagining the way guests search and discover cars on Turo. We’re seeking exceptional senior product managers to drive product development, create products that delight our customers, and make a positive impact on Turo’s business.
What you'll do
- You’ll define product vision and strategies for transforming the customer support experience, in collaboration with your team and key stakeholders.
- You’ll work with our research, analytics, and support teams to deeply understand and analyze the customer support experience, the key guest and host issues that drive contacts, and how our agents operate, synthesizing user needs into product priorities, roadmap plans, and detailed specifications.
- You’ll partner closely with our design, engineering, data, and support teams to execute on your roadmap and build outstanding digital products on iOS, Android, and Web.
- You’ll own product decisions directly impacting the growth of Turo and our customers.
- You'll become a trusted advocate and product resource for product initiatives.
- You’ll analyze and report on key product initiatives to leadership, product teams, and other key stakeholders.
What we're looking for
- Experience working with product development teams prioritizing, building, and shipping high-quality product experiences.
- Experience commensurate with a senior role.
- Good judgment and self-direction.
- Humble, low-ego teammate focused on shipping what's best for our customers.
- Experience with agile development processes.
- Eagerness to collaborate with stakeholders, including periodic travel to Phoenix, AZ to work alongside our support teams (about twice a quarter).
Why you'll love being part of the team
- We're pioneering, challenging the status quo, and always striving to try new things without fear of failure.
- We're efficient, letting data drive our decisions and prioritizing our work based on impact.
- We're supportive, always striving to connect, collaborate, and lift each other up.
- We're down-to-earth, leading confidently without arrogance, and maintaining humility in our work, our culture, and our product.
- We are a high-growth company with strong financial performance and plentiful opportunities for career growth.
- We've embraced a hybrid work model, bringing together the benefits of in-person collaboration while still having frequent work-from-home opportunities.
- We offer a competitive salary, equity, benefits, and perks for all full-time employees.
Benefits
- Competitive salary and equity for all full-time employees.
- Employer-paid medical, dental, and vision insurance.
- Generous paid time off, paid holidays, paid volunteer time off, and paid parental leave.
- Weekly catered lunch with a fully-stocked kitchen.
- Company-sponsored happy hours and team events.
- $2k annual Learning & Development stipend.
- Turo host matching and vehicle reimbursement program.
- Turo travel credit every month.
About Turo:
Turo is the world's largest car sharing marketplace where guests can book any car they want, wherever they want it, from a vibrant community of trusted hosts. Whether they're flying in from afar or looking for a car down the street, guests can take the wheel of the perfect car for any occasion, while hosts can take the wheel of their futures by sharing their underutilized personal vehicles or building an accessible, flexible, and scalable car sharing business from the ground up.
A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet. Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.
Turo has raised over $450M to date from top-tier investors, including IAC, Daimler AG, Kleiner Perkins, GV, Canaan Partners, August Capital, and Shasta Ventures.
Turo cultivates a tight-knit team of smart, critical thinkers who care about their work and their colleagues. Our recruiting team is always on the lookout for supportive, down-to-earth, pioneering, and efficient candidates to grow our team's talent and enrich our culture.
Read more about the Turo culture according to Turo CEO, Andre Haddad.
We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!